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Questions About CashPass Network

CashPass was founded in Burnsville, MN in 2003, with the goal of providing financial resources to the “unbanked” and “underbanked”. The CashPass Prepaid Visa Card is a secure way for customers to manage their money without being charged excessive fees. The CashPass card is accepted anywhere in the world that Visa is accepted.

CashPass’ primary focus is on providing financial services and security to those who do not have checking accounts or credit cards. We cater to the “unbanked” and “underbanked” without excessive banking fees and restrictive practices which traditional financial institutions impose.

Your CashPass card can be used anywhere in the world that Visa is accepted.

Metropolitan Commercial Bank™, located in New York, issues the CashPass Prepaid Visa Card. However, cardholder card accounts are managed by CashPass and individual cardholders do not have a personal bank account with Metropolitan Commercial Bank.

Yes. All card accounts are individual accounts with FDIC insurance up to $250,000 per card account. Card accounts are FDIC insured after cardholder information has been verified.

The CashPass card is a Signature and PIN-accessed card. The card account cannot be overdrawn or abused. Without the PIN, the card cannot be used for ATM or debit transactions. If the PIN is stolen along with the card, the cardholder’s liability is limited to $50.00 if the loss is reported promptly, per Reg. E. Once we are notified of a lost or stolen card, and the cardholder correctly identifies himself, the card account is immediately frozen.

General Questions About CashPass

No. The CashPass card is a Prepaid Visa Card, not a credit card. Therefore, no credit check is done during the approval process.

No. CashPass cardholders do not need to have any banking relationship to qualify for and use the CashPass card. Unlike traditional check cards, the CashPass card is not tied to an individual cardholder’s checking account.

In compliance with the USA PATRIOT Act and other laws, you must be a U.S. resident with a valid government issued ID and a verifiable address to open a card account and order a card. Currently we do not issue cards to residents of Puerto Rico, Guam, Virgin Islands, American Samoa or other U.S. territories.

No. CashPass cards are for personal accounts only. Per federal banking regulations, the identity of all applicants must be verified before an account can be created.

A list of CashPass distributors can be found at www.cashpass.com, where you can search for a distributor near you. You can also apply for a CashPass card online at www.cashpass.com, or call Customer Support at 1-877-766-3551 for more information

If you apply for a CashPass card at a distributor location, you will receive an “instant issue” card in the store. This “instant issue” card gives you access to your funds immediately. You will receive the personalized card in the mail 7-10 business days after you place your order. If you apply online for a CashPass Prepaid Visa and passed the identification process your personalized card will come in the mail 7-10 business days from the application date.

No. Per federal banking regulations, cardholders are only allowed one active card and one active account.

Questions About the CashPass Website

The CashPass website is best viewed with Microsoft Internet Explorer 5.5 or higher, AOL 6.0 or higher, and Netscape Navigator 6.0 or higher.

The CashPass website uses the latest 128 bit encryption technology to secure your card account and personal information online. CashPass follows strict procedures to ensure that your card account and personal information is never shared or misused in any way. For more information regarding your privacy, please view our privacy policy by clicking the link on the CashPass website.

Questions About the CashPass Card

The expiration date for your card is listed on the front of the card.

You can use your CashPass card anywhere Visa is accepted.  Please contact customer service for a list of blocked countries where your card can not be used.

Your CashPass card is versatile. You can use your card as “credit”, where you run the card and sign for the purchase. You can also use the card as “debit”, which means that you enter your PIN to make a purchase. You can also use your CashPass card at any ATM where Visa is accepted to withdraw cash. The CashPass card can also be used over the phone and online to make purchases.

No. However, if you need to send a payment to a business or single party, you can register your account online and use Click-n-Pay at www.cashpass.com which gives you an option to have a check mailed to the payee (personal or business).

No, online gambling is prohibited with the CashPass card due to Visa regulations.

If your account is suspended due to a negative balance, you can load funds onto your card and contact Customer Support to get your card re-activated.

CashPass offers several ways to add cash to your CashPass card so adding cash is quick and convenient. You can add cash through:

  • CashPass Retail Locations — Add cash to your CashPass card at one of several CashPass retail locations, your payment is credited to your card account instantly. Visit us at www.cashpass.com for a list of CashPass distributor locations.
  • ACH Money Share — Add cash to your CashPass card by loading funds from your personal checking or savings account.
  • Direct Deposit — Have pay, dividends, disability and government checks (i.e. Social Security, Medicare, Welfare, etc.) added directly to your CashPass card. Your payment is credited to your card account the same business day.
  • Western Union — Load money to your CashPass card at any of the over 46 thousand Western Union agent locations nationwide.
  • MoneyGram — Load money to your CashPass card at any one of the thousands of MoneyGram locations nationwide.

Yes. You can load up to $500.00 per month onto the card from your checking account. See “How do I add cash to my CashPass Card” for further details.

You can transfer funds from other accounts onto your CashPass card. Transfers from other accounts to your CashPass card need to be initiated at the sending financial institution. Electronic transfers will take 3-5 business days to post to your account. This load comes in the form of an ACH transfer. Please log on to your online account for specific ACH instructions or contact a CashPass Customer Support for details.

Direct deposits post between 12:00am-11:00am CST on the date that your direct deposit is set to post. Government checks will post before the end of business day on the effective date of the deposit.

Questions about limits of CashPass card

The cash withdrawal limit (ATM withdrawals and cash advances at a bank) is $920.00 per day. The POS (point of sale – using debit and/or credit) limit is $5,000.00 per day. The combined limit of cash withdrawals and POS transactions is $5,000.00 per day.

The minimum load ranges from $0.01-$10.00 based on your card product. Remember to account for the load fee when loading small amounts to your card. The maximum load amounts are as follows: $5,000.00 per load, $10,000.00 per day with a maximum allowed balance of $20,000.00 in a 30 day period.

Your CashPass card does not have a required minimum balance, however it is a good idea to keep a small amount of money on your card so that the account remains active and you have enough to cover your monthly maintenance fee if your card product has one.

More Questions About CashPass and the CashPass Card

When you call to activate your card, you will have the option to set up a PIN. The PIN is 4 digits long and should never be shared with anyone or kept with the card. If at any time you would like to change your PIN, you can do so by calling Customer Support, using the automated system, or online at www.cashpass.com. You will need to wait 30 minutes to use your PIN once you reset it.

You can use your card as credit or debit anywhere Debit Visa is accepted. If you would like to withdraw funds from an ATM, be advised that ATMs typically dispense increments of $10.00 and $20.00. You also have the option of using your card as debit to get cash back from store locations that offer a “cash back” option. You can also use the card as credit for the amount of the purchase.

Questions About Click-n-Pay

Click-n-Pay is CashPass’ electronic bill payment service that saves you time and money when paying your bills. Click-n-Pay allows you to set up one time or recurring payments for ANY bill you need to pay. We have over 5,000 billers already in our database for electronic payments. If you need to make a payment to a biller not listed in our database, simply manually add your biller and a paper check will be sent on your behalf. Once the payment is set up, the amount of the payment is immediately deducted from your balance, so you never have to worry about a bounced check.

Once you’ve registered your online account, just go to the Click-n-Pay section, where you can find over 5,000 billers already in our database, or add your own billers. Click-n-Pay is easy to use. Simply enter the biller name, your account number, and the amount you’d like to pay. If your biller is already in our database, the payment should post in 1-2 business days. If you manually add a biller and a paper check is sent via USPS, your payment will post in 7-10 business days. You can view the status of each Click-n-Pay payment in your account transaction history.

Unlike most electronic bill pay programs, you can pay any and every bill using Click-n-Pay. If your biller is not listed in our biller database, we will send them a paper check on your behalf.

Depending on your card product, Click-n-Pay cost can range from $.45 to $2.00 per payment. See your terms and conditions or www.cashpass.com for pricing specific to your card product.

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